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Terms and Conditions

Effective Date: 12/02/2025
Company Name: LEMA Therapeutic Services
Website: https://lematherapeutics.com.au

1. Introduction

Welcome to LEMA Therapeutic Services ("LEMA," "we," "our," or "us"). These Terms and Conditions govern your access to and use of our website https://lematherapeutics.com.au, including the purchase of products and services through our ecommerce platform. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our website.

These Terms and Conditions apply to all users of the website, including but not limited to visitors, customers, and vendors. Please read them carefully before using our services.

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2. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

  • "Services" refers to the behavioural support, counselling, psychology services, training programs, and related offerings provided by LEMA.

  • "Products" refers to any physical or digital items available for purchase on our website.

  • "NDIS" refers to the National Disability Insurance Scheme in Australia.

  • "You" or "User" refers to any person accessing or using our website.

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3. Eligibility

By using our website, you confirm that you:

  • Are at least 18 years old or have the legal capacity to enter into binding contracts under Australian law.

  • Are using the website in compliance with applicable laws and regulations.

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4. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will become effective immediately upon being posted on our website. It is your responsibility to review these Terms and Conditions periodically. Your continued use of our website signifies your acceptance of any updated terms.

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5. Services Provided

LEMA Therapeutic Services specialises in providing behavioural support, counselling, and psychology services. Additionally, we offer training programs such as the Kindy Uplift program. Our services are tailored to meet the unique needs of both NDIS participants and private clients.

While we strive to provide accurate information about our services on our website, we reserve the right to modify, suspend, or discontinue any service or program at any time.

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6. Products for Sale

Our website may feature products, including but not limited to training materials, educational resources, and therapeutic tools. All products are subject to availability, and we reserve the right to limit quantities or discontinue any product without notice.

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Product Descriptions

We aim to ensure that all product descriptions, images, and pricing information are accurate. However, we do not guarantee that the information is error-free, complete, or current. In the event of an error, we reserve the right to correct it and, if necessary, cancel an order.

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Pricing and Payment

Prices for products and services are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless stated otherwise. Payment must be made at the time of purchase using the methods provided on our website. We use secure third-party payment gateways to process transactions.

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7. Appointment Bookings

When booking counselling, psychology, or behavioural support services through our website, you agree to:

  • Provide accurate and up-to-date information.

  • Pay any applicable fees at the time of booking or as outlined in your agreement.

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Cancellations and Rescheduling

You must notify us at least 24 hours in advance if you need to cancel or reschedule an appointment. Failure to do so may result in a cancellation fee.

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8. NDIS Participants

LEMA is committed to providing high-quality services to NDIS participants. By engaging us as your provider, you agree to:

  • Provide accurate information about your NDIS plan and funding.

  • Ensure that services align with your approved NDIS goals.

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Service Agreements

NDIS participants may be required to sign a Service Agreement outlining the scope, duration, and cost of services. The terms of the Service Agreement will take precedence over these Terms and Conditions in case of any conflict.

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9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of LEMA or its licensors and is protected by Australian copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works based on our content without prior written permission.

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10. User Conduct

By using our website, you agree not to:

  • Use the website for any unlawful purpose.

  • Interfere with or disrupt the website’s functionality.

  • Upload or transmit harmful code, viruses, or any material that could damage the website or its users.

We reserve the right to terminate your access to the website if you violate these terms.

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11. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience, and LEMA does not endorse or assume responsibility for the content or practices of third-party sites. Use these links at your own risk.

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12. Disclaimer of Warranties

Our website and all content, products, and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, LEMA disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that:

  • The website will be error-free or uninterrupted.

  • The information provided is accurate or reliable.

  • Any issues will be corrected promptly.

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13. Limitation of Liability

To the fullest extent permitted by law, LEMA shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website, products, or services. This includes but is not limited to loss of profits, data, or goodwill.

If our liability cannot be excluded under Australian Consumer Law, it will be limited to the re-supply of the relevant product or service, or a refund of the amount paid, at our discretion.

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14. Indemnification

You agree to indemnify and hold LEMA harmless from any claims, damages, liabilities, or expenses arising out of your use of our website, violation of these Terms and Conditions, or infringement of any rights of a third party.

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15. Termination

We reserve the right to terminate or suspend your access to our website and services at our sole discretion, without prior notice, if you violate these Terms and Conditions.

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16. Governing Law

These Terms and Conditions are governed by the laws of the State of Brisbane, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that state.

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17. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

LEMA Therapeutic Services
https://lematherapeutics.com.au
Email: loren@lematherapeutics.com.au
Phone: 0458 483 238

18. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and LEMA regarding your use of our website, products, and services. Any prior agreements, representations, or understandings are superseded by these terms.

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19. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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20. Waiver

Failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision or any other provision.

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Thank you for choosing LEMA Therapeutic Services. We look forward to supporting you on your journey to growth and wellbeing.

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